Refund policy

Return & Exchange Policy

At Khan Elsa3adah, every piece is handled with the utmost care - each item is fragile and packaged securely to ensure it arrives safely. Because of this, we kindly ask customers to place orders only when they're confident in their selections.

Our website offers detailed images and descriptions to help you make an informed choice before purchasing. Please bear in mind that the actual color of our products may be slightly different from the one you see online due to the monitor's display. We have made every effort to display, as accurately as possible, the colors of our products that appear on khanelsa3adah.com. However, as the colors depend on your monitor, we cannot guarantee that your monitor's display of any color will be completely accurate.

If you receive a piece with a significant that you feel affects its appearance, you may return it for a refund. Please note: we do not offer replacements for items returned due to surface scratches.

If you wish to return an item for any other reason, please note the following:

• The item must be returned within 48 hours of delivery.
• It must be in its original packaging and condition - including all protective materials, fillers and wrapping used for shipping.
• If the item is returned without proper packaging or is not packed the same way it was received, we won't be able to issue a refund, as this puts the item at high risk of damage during transit.
• Return shipping fees are the responsibility of the customer, unless the item arrived damaged or defective.

We appreciate your understanding - these policies help us protect our delicate pieces and ensure every Khan Elsa3adah creation reaches its new home in perfect condition.

How to Contact Us:

For any questions or concerns regarding your order, please reach out to our customer service team at khanelsa3adah@gmail.com or +20 1005317201 via WhatsApp.